Hotel night auditors are responsible for carrying out various accounting and front office tasks at night, often including calculations that must be recalculated to produce accurate reports. Unfortunately, until recently this task could be quite labor-intensive.
New technology is making things simpler for us all. By choosing software designed specifically for this job role, we can increase productivity while simultaneously decreasing stress.
Performing Occupancy and Room Status Reports
As a night auditor, your role involves reviewing daily reservation vouchers to verify room status reports. This requires checking guest lists for checked-in guests, no-shows and confirmed occupied room reservations and maintenance block reservations for that business day. Once any discrepancies have been rectified and accounts balanced out, you then provide a final report.
Additionally, you should verify the cashier’s report accurately tallies the total amount received through POS and credit cards. Furthermore, compare revenue center folios and guest services folios and identify any discrepancies in terms of money received or provided to guests services folios to identify any monetary discrepancies that exist.
Night auditors are indispensable to any hotel’s success. From front desk work to behind-the-scenes auditing, night auditors keep hotels running efficiently around the clock while providing key data that informs decision-making across industries. Because of this and more, many manual night audit processes have been automated with technology for greater staff comfort and lower risk and error; plus it helps protect our environment more.
Verifying No-Show Bills
Perform a night audit is an integral step that verifies the accuracy of all hotel transactions, from revenue centers and POS systems to guest accounts. An audit checks reservations for accuracy while verifying occupancy/availability; total cash inflow/outflow amounts; credit card sales totals and PMS summaries should also be checked as part of this procedure.
While performing a night audit manually can be time-consuming and error-prone, hotel software makes the task faster and more accurate. Modern PMS solutions feature customizable category columns that allow auditors to easily filter and sort data so as to complete their tasks quickly and efficiently; additionally they can use this information to generate insightful reports on various aspects of hotel operations as well as respond quickly and effectively to guest requests.
Performing Trial Balance
An auditing procedure in a hotel business requires significant amounts of resources when performed manually. With a hotel PMS system in place, this task can be automated for greater accuracy and efficiency.
A hotel night audit involves reviewing data across different systems – guest ledgers, housekeeping and front desk – in order to verify all accounts are balanced for the day, such as verifying no-show bills, revenue center accounts or room rates.
Hotel night auditors ensure payments are recorded for guests staying at the hotel, update pending check-ins, balance cash drawers and settle any unresolved folios. In addition to these tasks, they analyze and prepare relevant reports for the following shift. Once all account balances have been checked and discrepancies resolved, night audits can then be closed using hotel software in order to open for business the next business day; an essential function for hotels that operate 24/7.
Front desk staff of hotels must manage an intensive workload of financial and operational tasks day-in and day-out. To support this effort, hotels need a regular review and verification of accounting records – an audit process such as night audit can meet this need.
Facilitating Late-Night Check-Ins and Early Morning Check-Outs
Night auditors work tirelessly to make hotel guest arrivals or departures stress-free experiences, offering advice such as local dining options or transportation services that guests might require. They serve as valuable resources, too – providing useful information like local dining or transportation options when needed.
Last but not least, hotel staff must conduct a comprehensive audit of all transactions and balances throughout their day of business, flag any discrepancies in finances and produce relevant reports. Historically this was done manually by physically placing each guest’s final folio under each door – now it can easily be achieved using digital tools allowing more efficient reporting processes that save time while guaranteeing error-free operational and revenue reports that increase productivity of hotel staff.
In conclusion, night auditing plays a pivotal role in the hotel industry, ensuring the accuracy and integrity of financial records while facilitating a smooth transition between business days. This critical process involves reconciling daily transactions, verifying accounts, and generating essential reports to maintain financial transparency and compliance. Beyond financial aspects, night auditing also encompasses various administrative tasks, ensuring guest satisfaction by addressing discrepancies promptly and efficiently. The meticulousness and attention to detail required in night auditing contribute significantly to the hotel’s operational efficiency and guest experience. Ultimately, it stands as a cornerstone of accountability and precision within the hotel industry, guaranteeing that each day begins afresh with accurate financial records and a commitment to service excellence.